Do you live with us? Which questions do you have?

Internet, telephone, TV

All of our apartments are equipped with a broadband cable connection. You can book Internet and telephone with any provider and use it either over the telephone line or via the cable network. Our cable operator is that Ziegelmeier company in Augsburg, many of our apartments are supplied via this cable network. The basic fee for the television connection is already included in the advance payment for operating costs. You may also need a receiver (with older televisions). With newer devices, you only have to connect your TV set to the socket provided for it. Setting up satellite dishes is prohibited! In the event of interference with the reception of your television set, please contact the Ziegelmeier company.

I am looking for a garage or a parking space - what do I have to do?

The building cooperative Kulmbach und Umgebung eG is responsible for allocating the garages or parking spaces. Your contact person is Ms. Andrea Hack. (Tel. 09221-6702 0) You can ask Ms. Hack about a garage or a parking space during opening hours or have yourself put on the waiting list.

Are pets allowed in the rented apartment?

Animal husbandry is generally tolerated at the cooperative as long as it is done in a species-appropriate manner and no neighbors feel disturbed by it.

Before you buy an animal, consider whether your apartment is suitable for it and whether you have enough time for it. Please also note that our green areas are not a toilet for four-legged friends and that quiet times must be observed.

When do I have to pay the rent?

The rent is generally withdrawn from your specified account as part of the SEPA direct debit procedure at the beginning of each month. A prerequisite is a SEPA direct debit mandate available to us. Alternatively, if the rent is paid by public authorities (district office, district, job center), a direct payment can also be made to us.

What if the rental cannot be redeemed from your account?

If a direct debit cannot be redeemed and the rent cannot be debited or the rent is not paid on time or only partially, you are in arrears with a monthly rent or part of it and will receive a written reminder from us. Please contact us immediately if you are unable to pay your outstanding rent within the deadline. In the case of rent arrears that exceed one month's rent, we may be entitled to terminate the contract without notice. Termination without notice for an important reason is regulated in Section 543 of the German Civil Code (BGB).

How are my operating and heating costs billed?

For buildings with central heating, you pay separate advance payments every month together with your rent for the operating costs and the heating and, if applicable, hot water costs. These costs are billed together once a year and the bills are sent in the following year. The operating costs are distributed according to the living space. The heating costs are divided partly according to the heated area and partly according to actual consumption. If your apartment is heated with individual stoves (gas or electricity), gas heating or district heating, the heating costs are billed directly by the utility company and separately from the operating costs of the BG.

How is my heating cost consumption determined?

The radiators are equipped with heat cost allocators, which can either be read by an employee of the billing company in your apartment or the meter readings are transmitted by radio. In some cases, the reading is also carried out via the heat meter; here, too, the reading can be carried out by radio or manually.

In the case of radio reading, it is usually not necessary to enter your apartment. B. Heat cost allocators based on the evaporation principle; the reader must be granted access to the apartment. However, you will be informed of the appointment in good time by the respective employee of the accounting company (company Ista or company Brunata). If you cannot keep the appointment, you are entitled to a free alternative appointment. However, if this is missed again, the cost of a third appointment must be borne by the tenant.

Moving in or moving out during one year, how is the service charge settlement carried out?

If you move out, an interim reading is taken from the heat cost allocator. In the case of electronic heat cost allocators, this is done with the annual reading, as these devices save all values on a monthly basis. For other devices, a manual intermediate reading must be carried out. An employee of the billing company is commissioned for this. The costs for the interim reading are, as contractually agreed, to be borne by the moving tenant and will be settled with the heating bill. You will receive the bills in the following year, of course pro rata for your rental period.

What do I do if a smoke alarm device whistles in my apartment?

Should mistakenly, e.g., B by cooking, turning on a smoke alarm in your home, don't be frightened and keep a cool head. Switch off the device by pressing the test / stop button (lower part of the smoke alarm device).

A simple press is sufficient here. Do not knock the device off the ceiling or try to mute it with too much pressure or other objects. Note that the devices can break if they fall down or are subjected to excessive force.

If a smoke alarm device emits regular signal tones, please contact us. We commission the relevant company to test the device.

When and how can I terminate my user relationship?

If you would like to terminate a license agreement with us, please send us a written notice of termination with your handwritten signature by post or fax or hand it in personally at our office. You can find a ready-made letter of termination in the area Downloads.

Please note that the termination of a user relationship does not automatically include the termination of membership. If you also want to terminate your membership with the cooperative shares, you must mention this separately in the letter of termination or send us an additional termination for membership.

You can find out your notice period in your rental agreement. It is usually three months. A rental agreement is only terminated at the end of the month after the next (3 months) if we have received the notice of termination by the third working day of the month. In principle, Saturday also counts as a working day. An exception only applies if the third working day falls on a Saturday. In this case, the following Monday is the last day to comply with the deadline.

Can I look for a new tenant for my apartment myself?

Please always point out a potential prospect of your apartment to first fill out an apartment application with us. We currently have a very large waiting list, please understand that we have to consider interested parties who have been waiting for an apartment for a long time. A direct subletting is also difficult because we usually still have a lot to do on your apartment and the renovation time will usually take a few weeks or months.

What do I have to do before moving out?

After we have received your written cancellation with the signatures of all contractual partners, you will receive a confirmation of cancellation from us in the following days. You will also receive a confirmation from us that you have canceled your membership.

In the confirmation of the termination of the apartment, you will be asked to make an appointment for a preliminary inspection of the apartment. On this date, an employee from the rental department will come to your apartment to take a quick look at it and to discuss all the work you need to do before the lease expires.

After that, shortly before the contract expires, an appointment for the final acceptance will be arranged with you. At this appointment, one of our employees will meet you again in the apartment, briefly check whether everything is in order, take back all the keys from you and read the meter readings. Please also remember to log out of your utility company.

What happens to the apartment if my partner dies?

In the event of a death, please contact us and please also bring us a death certificate. The usage relationship is then either continued with the remaining member or a spouse, partner or child living in the same household as well as family members of the deceased can enter into the usage relationship and take over the apartment with all rights and obligations.

I already live with the BG, what do I have to do if I want another apartment from the BG?

If you would like to move into another apartment from us, please complete an apartment exchange application. You can find this form on our homepage (Downloads) and give it back to us. If you find a new, suitable apartment with us, the process of moving and the return of the previous apartment must be discussed with our rental department.

I have damage in the apartment - what do I have to do?

Damage to the rented property or the building, such as B. the stuck window, the dripping faucet in the bathroom, or the defective heating, will of course be remedied by us. During the day you can reach us on 09221-6702 0. Tenants of our new buildings in Hollergasse and tenants of the newly renovated apartments in Lichtenfelser Straße can also record the damage report using the tablet on the home platform. We will endeavor to repair the damage as soon as possible.

Of course, we cannot assume the costs of damage to your own inventory (e.g., your own kitchen or electrical appliances) that were not caused by us, as well as willful damage.

What should I do if I want to report a claim outside of business hours?

In absolute emergencies (e.g., burst water pipe or failure of the heating in winter) - and only then, please - you can also call our emergency service outside of our business hours on the mobile number 0175 1819540. Please understand, however, that if you call our emergency service because of repairs that are not urgently necessary (e.g., dripping tap, television does not work) or emergencies that do not affect us (e.g., locking out of the apartment), we will send an Have to ask for a service fee of 100.00 euros.

How long do I have to wait for the damage to be repaired?

This question cannot be answered that easily across the board. We receive a lot of damage reports every day in our office. The orders are processed according to urgency. Especially when placing orders with external companies, we cannot assess exactly when the damage will be repaired. Please understand that minor damage cannot be dealt with immediately. A craftsman / company will always call you beforehand and arrange an appointment with you to repair the damage.

I've locked myself out - what can I do?

Unfortunately, we cannot be of any help here. Since all keys are given to you at the start of the contract, it makes sense to leave a replacement key with a family member or someone you trust. Otherwise only the locksmith can help! The company Wenkel in Kulmbach (Tel. 09221-2525) is a competent contact here.

Quarrels and problems with the neighbors - what should I do?

In our House rule all points are regulated that are needed to maintain a happy coexistence in our houses. But problems can also arise in a good house community. The rest times are not observed, there are constant disturbances or two tenants are simply not "green".

The first way in a good neighborhood is of course to speak to the affected tenant in a friendly manner about the wrongdoing and to ask for an improvement. If this procedure does not help, call us at our office. We will then try to arbitrate your dispute. A written complaint is only necessary if a remedy could not be found. In order to be able to act in such a case, we need an exact list from you of the type and duration of the disturbance, as well as the exact time. You can do this either in our Download center our Noise or complaint log download it or pick it up at our office.

 Since we cannot be on site in the houses every day, we are of course dependent on your help afterwards. You must tell us whether the malfunction has been eliminated or whether we need to take further action. Because of course it is in our interest that our tenants can live happily and undisturbed in your four walls.